1. General provisions
These Terms govern use of the AUROVIAQ website and the business relationship between the provider and its clients.
AUROVIAQ, Aleksander Kajba s.p., Cesta talcev 4, 3325 Šoštanj, Slovenia. Email: hello@auroviaq.com. Website: https://auroviaq.com ("AUROVIAQ" or the "provider").
By placing an order, accepting an offer or otherwise agreeing to services, the client confirms that it has read and accepts these Terms. An individual written offer or agreement prevails where it differs from these Terms.
2. Services
AUROVIAQ provides virtual and 360° tours; property photography; video production; lawful and safe aerial capture; interactive presentations, hotspots and information elements; graphic and visual communication; web and digital solutions; media post-production; agreed hosting and maintenance; advertising and related digital services; and other services agreed in an offer or contract. The individual offer defines scope, price, method, timing and extras.
3. Enquiries and conclusion of contract
Submitting a website enquiry does not form a contract. AUROVIAQ may request further information. A contract is normally formed when the client accepts the offer in writing or another verifiable way, or the parties sign a separate contract. An offer is valid for the stated period, or 15 days if none is stated.
4. Prices and payment
Prices reflect project type and scope, property size and location, complexity, production, processing, travel, functionality and other project circumstances. Unless agreed otherwise, only expressly listed services are included.
All AUROVIAQ services are performed and paid exclusively on the basis of a pro forma invoice. The production date is confirmed after payment is received in accordance with the issued pro forma invoice. For larger or individual projects, payment may be divided into agreed phases; each phase is likewise paid exclusively on the basis of a pro forma invoice.
Agreed extras may be charged separately. Unincluded travel, permits, equipment hire, admission, accommodation and exceptional costs are charged separately.
5. Client obligations
The client must timely supply all information and conditions needed for delivery. It confirms the right to authorise capture; provides access and all owner or third-party permissions; prepares the property and removes anything not intended for the final media; discloses site risks or restrictions; and ensures supplied facts, copy, logos, prices, descriptions and materials are accurate. Waiting, return visits or extra work caused by the client may be charged.
6. Photography, filming and property preparation
The client is responsible for final property preparation and appearance. AUROVIAQ may make minor compositional adjustments but does not clean or prepare the property unless agreed. Re-shooting caused by property, equipment, décor, weather or other circumstances not attributable to AUROVIAQ is an additional service.
7. Drone operations
Drone capture occurs only when lawful and safe in view of regulation, location, airspace, weather and circumstances. AUROVIAQ may cancel, postpone or change unsafe or unlawful operations. If circumstances outside its control prevent flight, the parties will agree another date or adjust scope.
8. Appointments and cancellation
The production date is confirmed after payment is received in accordance with the issued pro forma invoice. The client must notify cancellation or postponement promptly. AUROVIAQ may charge costs incurred and work performed. Weather, illness, technical problems, force majeure, access or airspace restrictions and other unforeseen events will normally lead to a replacement date.
9. Delivery times
The estimated delivery time is set in the offer or agreement and starts when all required materials, information, access and payments have been received. Client delays in these inputs, approvals, feedback or duties extend the deadline accordingly.
10. Corrections and changes
Unless the offer says otherwise, the client is entitled to a reasonable volume of corrections within the agreed scope. Major concept changes, re-shoots, extra rooms or functions, changes after approval and out-of-scope requests may be charged as extra work. AUROVIAQ corrects its own errors without extra charge.
11. Copyright and intellectual property
Unless agreed otherwise in writing, copyright and other intellectual-property rights in photographs, video, virtual tours, graphics, code, design and other works remain with their author or rights holder. After full payment, the client receives the agreed right to use the final deliverable for the agreed purpose. It may not sell, license or independently market works to third parties without prior written consent unless expressly agreed. Third-party software, fonts, music, platforms and licensed elements remain subject to their licences.
12. Portfolio and promotional use
Unless the client objects in writing before the project begins, AUROVIAQ may use final, publicly released results to present its work on its website, social media, presentations, competitions and promotional channels. Confidential projects are agreed separately. Personal data or non-public information will not be published without a proper legal basis.
13. Client materials
The client warrants that it has the necessary rights to all logos, photographs, video, music, text, trade marks and other supplied material, and is responsible for third-party claims caused by unauthorised use of that material.
14. Virtual tours and hosting
Where AUROVIAQ hosts a virtual tour or digital content, duration, price and renewal are set in the offer. Without permanent hosting, unlimited or lifetime access is not owed. Features may depend on third parties; AUROVIAQ is not liable for third-party interruption, change or closure beyond its direct control, but will reasonably seek an alternative where possible.
15. Archiving project files
AUROVIAQ need not permanently retain source photographs, video, project files, raw footage or working files unless agreed. The client must back up delivered files. Source and working files are excluded from delivery unless expressly agreed.
16. Third-party services and platforms
Delivery may use third-party software, hosting, maps, video platforms, cloud services, analytics, artificial intelligence and other solutions, which may have their own terms. AUROVIAQ cannot guarantee their unchanged or uninterrupted operation.
17. Liability
AUROVIAQ will perform professionally, carefully and within the agreed scope. It is not liable for delay or inability caused by matters outside reasonable control, nor consequences of inaccurate or incomplete client information, instructions or materials. Nothing excludes or limits liability that applicable law does not permit to be excluded or limited.
18. Consumers and withdrawal rights
Where the client is a consumer and the contract is made at a distance or off-premises, statutory consumer withdrawal rights apply, generally for 14 days after conclusion. If the consumer expressly requests early performance, work may begin under statutory conditions and proportionate payment may be due following a lawful withdrawal. After complete performance with prior express consent and acknowledgement of loss of the right, that right may cease as provided by law. Statutory consumer rights are not restricted.
19. Complaints
Complaints may be sent to hello@auroviaq.com with enough detail to identify the order or project. AUROVIAQ will consider them within a reasonable time and seek an amicable resolution.
20. Personal data protection
Personal data is processed under applicable law and the separately published Privacy Policy, which explains data types, purposes, legal bases, retention and individual rights.
21. Confidentiality
AUROVIAQ uses client business information, documents, access credentials and confidential materials only as needed for agreed services, unless disclosure is legally required. The client is expected to protect AUROVIAQ confidential information equally.
22. Force majeure
AUROVIAQ is not liable for delay or non-performance caused by events outside reasonable control, including natural disasters, extreme weather, power or communications outages, airspace restrictions and authority measures. Time is extended accordingly or the parties agree how to continue.
23. Changes to these Terms
AUROVIAQ may change these Terms due to law, processes or services. An order is normally governed by the version in force when the contract was made unless law or express agreement says otherwise. The current version and update date are published on the website.
24. Governing law and disputes
Slovenian law applies. The parties will seek an amicable solution; failing that, jurisdiction is determined under Slovenian law. Mandatory consumer rights remain unaffected.
25. Contact
AUROVIAQ, Aleksander Kajba s.p., Cesta talcev 4, 3325 Šoštanj, Slovenia. Email: hello@auroviaq.com. Website: https://auroviaq.com.